Delivery Information

Hungo dispatches your purchases items in 1 business day after payment being received. 
Items will be dispatched by either Australia Post eParcel or Couriers. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched. 

Please make sure that the delivery address you supply us is correct. We try to process our orders quickly so even if you email us there is a HIGH CHANCE that we will NOT be able to change the delivery address. If your item returns due to incorrect address, we will be charging delivery again as well as a Return to Sender Fee of $15. Please refer to our Returns Policy for further information.

Please note that you might receive the tracking number and when you track it, it may say the tracking is invalid. The reason is that Australia Post and Couriers' tracking data does not reflect on their website straight away. Therefore, please allow another few hours until the first few scans are updated to the tracking system in their website. If you are unable to track the shipment after 2 or more days, please contact us and we will check what is happening to the delivery for you.

 

  • Australia Post eParcel (for items that weight 22kg or less) 
    eParcel is Australia Post's online system. The delivery status can be checked at http://auspost.com.au/track/

    Delivery TimeTable: 
    eParcel(Day) Area Post Code
    2-4 Sydney Metro 1000-2249,2555-2579,2740-2786,2890
    3-5 Gosford 2250-2263
    3-5 Newcastle 2282-2310
    3-5 Wollongong 2500-2506,2515-2530
    2-4 Canberra 0200-0299,2600-2620,2900-2920
    4-6 NSW Country 2264-2281,2311-2499,2507-2514,2531-2554,2580-2599,2621-2739,2787-2889,2891-2899
    1-3 Melbourne Metro 3000-3210,3335-3341,3425-3443,3750-3811,3910-3920,3926-3944,3972-3978,3980-3983,8000-8999
    1-3 Geelong 3211-3220
    1-3 Ballarat 3350,3353-3356
    2-4 VIC Country 3221-3334,3342-3349,3351-3352,3357-3424,3444-3749,3812-3909,3921-3925,3945-3971,3979,3984-3999
    3-5 Brisbane Metro 4000-4209,4500-4549,4900-4999,9000-9596
    4-6 Gold Coast 4210-4229,9700-9799
    4-6 Ipswich 4300-4307
    4-6 Sunshine Coast 4550-4575
    4-6 QLD Country South 4230-4299,4308-4449,4576-4689,9597-9599,9880-9919
    5-9 QLD Country North 4450-4499,4690-4899,9920-9999
    2-4 Adelaide Metro 5000-5199,5800-5999
    3-5 SA Country 5200-5749
    4-6 Perth Metro 6000-6214,6800-6999
    5-7 WA Country Near 6215-6699
    10-14 WA Country Far 6700-6797,6798-6799
    3-6 Tasmania 7000-7150,7152-7999,7151
    5-9 Northern Territory 0800-0999

     
  • Fastway Couriers, TNT, Couriers Please, Allied Express and Sendle 
    We also use the above couriers to delivery certain parcels (oversize or over 22Kg) or in order to cut costs and pass on the savings to you! There is a misconception that couriers are not reliable. However, over the years, we found that Australia Post and other couriers' reliability is quite similar, therefore, it makes sense to us to still use them where Australia Post rates are not as good in order to be able to offer competitive prices.

 

Delivery TimeTable:

State Day
VIC 1-3
NSW 2-5
QLD 4-7
SA 2-5
WA 7-10
NT 7-10